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OUR POLICIES
Exchange Policy
- The item must be returned in its original condition and packaging.
- Proof of purchase (order number) is required.
- You can only exchange a purchase once.
- Items that are on sale can not be exchanged.
How to Exchange?
- Reach out to our customer care team within 3 days of receiving your order.
- We’ll guide you through the return process.
- Once the item is received and inspected, your new piece will be sent out.
Refund Policy
At Brilloso, we take great care in ensuring your jewellery meets the highest standards of quality and craftsmanship. As a result, we do not offer refunds on any purchases.
Cancellation Policy
Cancellations are welcome only before your order enters the processing stage. Once processed and delivered, we offer exchanges instead to ensure your satisfaction.
These policies are unique to our brand & we take pride in offering this experience for our valued customers.
